Welcome to ThePuppyShop.Com

We would like to thank you for visiting our website. Bookmark our site and join us again, as we add new and fun items just for your puppy or dog.

Contact Us: ThePuppyShop.Com

Shipping Information | Return Policy | Coupon and Promotions | Payment Information

Puppy Shop Inc has been serving the online dog community since 1997, first with a website dedicated to dogs and dog breeders and then our store selling products specifically chosen for dogs and puppies.

Payments Accepted

ThePuppyShop.Com accepts MasterCard, Visa, Discover, American Express and Pay Pal. We ask that all orders be placed through our secured online shopping cart. Our SSL shopping cart is run through the Yahoo Merchant Solutions - Use industry-standard SSL encryption to transmit credit card information securely on its way from the shopper to our computers, and from our computers to you, the merchant

To expedite your order, please have the correct billing information. We do AVS verification on all credit cards. Your billing address and zip code must match what is on file with your credit card company. We also require the three digit CVV number on the back of the credit card. If you are unsure of this information, please contact your credit card issuing bank.

Shipping Information

We make every effort to get your order out the next business day, but all approved orders are shipped within 2 business days (Mon-Fri, not including holidays). We use UPS and USPS Priority.

We are located in Southern California. The approximate transit time from zip code 93551 is listed below. Please calculate the time once the order is shipped, not when the order is placed.

• UPS Ground - West Coast 2 - 3 days, Mid West 3 - 5 days, East Coast 5 - 8 days
• USPS Priority - 2-3 days, not guaranteed
• Next Day Air - next business day calculated after package is shipped.
• 2nd Day Air - two business days calculated after package is shipped.

UPS ships packages Monday - Friday, not including holidays. For more information, please visit their website at UPS.Com

Shipping Methods:

We offer UPS Ground, UPS Next Day, UPS 2nd Day, Alaska/Hawaii/APO's, USPS Priority, USPS Priority with Insurance and Canada Priority.

Estimated UPS Ground Shipping Time

Shipping transit time is calculated Monday - Friday, not including holidays.

UPS Shipping Correction Charge

If the address you submit for shipping is incorrect UPS adds a $6.00 ($10.00 for Next, 2nd, 3rd Day Air) address correction fee to the delivery of your package.

Undeliverable Returns

Effective July 1st, 2006 packages shipped UPS that can not be delivered and are returned to us will be charged returned shipping.

International Shipping

We will accept orders outside the USA and Canada though Pay Pal. For more information, please visit International Orders.

Coupons and Promotions

We offer a variety of coupons and promotions through our emailed newsletter, on our site and postal mailings. Coupons need to be entered in the order form to be valid. The coupon and promotion box is on the Payment page. You may apply the coupon to see the discount before proceeding to checkout. Once an order is placed the coupon code can not be added. Please make sure your order is correct before final submission. You may only use one coupon per order. There is a limit of one coupon offer per person and or address (you may use different offers on different orders, but may not use the same offer more than once).

Cancellations or Changes

Once an order is placed and we receive it in our warehouse there will be no cancellations or changes allowed. Orders returned as undeliverable will be charge the return shipping and restock fee.

Return Policy

Satisfaction Guarantee. If you are not completely satisfied with your items* you may return or exchange them within 21 Days of Original Purchase for a refund minus original shipping and handling costs. Please contact us for a Return Authorization Number (RAN) within 14 days of original order. Email with your order number and items you wish to return. You will then have 21 days from original order for the items to reach our warehouse. Sorry, no returns will be accepted after 21 days of purchase.

*No Refunds, Cancellations or Exchanges on the Following Items: Holiday Items, Dog Costumes, DVD's, Edible Items and Clearance Items

*Dog Apparel Exchange Policy: Dog Apparel is non returnable. We institute this policy to protect the health of our customer's dogs. As dogs have communicable skin diseases which can be transferred from one dog to another through clothing, we only sell brand new, never tried on apparel items. We will make a one time exception for an exchange of a like item in a different size if:

• You opened the package and you can visibly see that the item is too small or too large. Once the item is tried on we can not accept it back.
• The size you need to exchange is currently in stock.
• Exchange request form is filled out and sent back with item.
• No Exchanges, No Returns on Dog Costumes or Clearance Apparel.

*Pet Carriers: Pet Carriers must be brand new, unworn, unaltered condition in original packaging. Carriers are subject to a 15% restocking and inspection fee. Items that have been in contact with your pet are considered used (not in original condition). US Health Regulations will not allow us to accept returns of used items. We recommend that for pet carriers, that you do a visual inspection to estimate fit or usage.

All other item must be in original packaging, original tags still attached, saleable, have all packing inserts and in unaltered condition.

Return postage is the responsibility of the customer. As we can not be responsible for lost or mis-addressed packages, we highly recommended you obtain delivery confirmation of your return package. Please talk to your shipper regarding this.

All returns must have a valid RAN. We will not accept any return that is not accompanied with a RAN.

If an item is returned that is dirty, or looks like it has been used we reserve the right to refuse the item or donate the item to charity on your behalf. If the above items are not met, we reserve the right to refuse the return or charge up to a 50% fee.

Free Shipping: Occasionally we offer free shipping on our orders. If any return causes the order to fall below the minimum amount required for "free shipping" the order is now subject to shipping. Actual shipping costs will be subtracted from the returned amount.

Damaged Packaged: Do not accept a package that arrives damaged. If package is left damaged, please contact the shipper immediately.

Lost Packages: Unfortunately a package may become lost in transit by the shipping company.
UPS SHIPPING: If your package was shipped UPS please call UPS or send us an email so that a trace may be placed on the package. UPS will try to determine the location of the package. It may take up to 10 business days for a trace to be completed. Once a package has been determined it is lost, replacement items will be sent.
USPS PRIORITY SHIPPING: If you purchased USPS Shipping with Insurance, please allow up to 21 days for the package to reach it's destination. If after 21 days the package has not arrived, please call USPS with your tracking number to begin a claim.

Defective or Missing Items: If the item received is defective or missing, please send us an email or call within 48 hours of receiving your order. If defective, we may ask you to return the item to us for evaluation. We will either replace the item or return your money based on our evaluation and current stock. After 7 days, please contact the manufacture directly for warranty information on defective items.

Items that are chewed through by your dog are not considered defective as a dog can chew through any type of items made. Please read the following article on how to choose a toy or treat for your pet - http://thepuppyshop.com/choosrigtoyo.htm.

Thank you for shopping with THEPUPPYSHOP.COM - "because every dog is a puppy at heart"